Privacy Policy

What This Policy Covers

This privacy policy explains how TDI USA, Inc. collects, uses, and protects information submitted through tdiusa.com. It applies to visitors who contact us through the site, request estimates, or otherwise interact with our web presence. If you have questions after reading it, reach us directly at (877) 688-0866 or by mail at 701 Del Paso Rd, Sacramento, CA 95834.

Information We Collect

When you fill out a contact or estimate-request form, we receive the details you provide, typically your name, phone number, email address, property address, and a description of the damage or project. We also collect basic, anonymized analytics data (pages visited, browser type, general geographic region) through standard web analytics tools. We do not use tracking pixels, build behavioral profiles, or collect payment card information through the website.

How We Use Your Information

The information you submit is used to respond to your inquiry, schedule an on-site estimate, and, where you authorize it, coordinate documentation with your insurance carrier. If you are filing a claim, we may share relevant loss documentation (photos, moisture readings, scope notes) with your adjuster, but only after you have given us explicit direction to do so. We do not use your contact details for unrelated marketing, and we do not sell or rent your information to third parties under any circumstances.

Data Sharing and Third Parties

Outside of insurance coordination you authorize, we share your information only when required by law or in response to a valid legal process. Our website may use third-party tools (such as a hosting provider or analytics platform) that process data on our behalf under their own privacy commitments. We do not share your personal information with data brokers, advertising networks, or lead-generation services.

Retention

Contact and project records are retained for as long as needed to fulfill the service relationship and meet applicable legal or licensing requirements under California state regulations. If you would like your information removed and there is no ongoing legal or contractual obligation requiring us to keep it, contact us and we will honor that request promptly.

Your Rights as a California Resident

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, request its deletion, and opt out of any sale of that information, though as noted above, we do not sell personal data. To exercise any of these rights, contact us at (877) 688-0866 or write to us at the address above. We will respond within the timeframe the law requires.

For visitors outside California: this site is operated by a California-based contractor and is not specifically directed at residents of the European Union. GDPR obligations are unlikely to apply, but if you believe they do and have a concern, contact us and we will work through it in good faith.

Changes to This Policy

If we update this policy in a material way, we will revise the effective date at the top of this page. Continued use of the site after a change constitutes acceptance of the updated terms. For questions or concerns at any time, call (877) 688-0866 or write to TDI USA, Inc. 701 Del Paso Rd, Sacramento, CA 95834.